We're here to answer your questions and help you get started
Whether you have questions about our services, want to schedule a facility tour, or need advice about your pet's care needs, we're always happy to hear from you.
Our team typically responds to enquiries within one business day. For urgent matters, please visit us in person during opening hours.
247 Greenwood Avenue
Richmond, VIC 3121
Australia
Monday – Friday: 7:00am – 7:00pm
Saturday: 8:00am – 5:00pm
Sunday: 8:00am – 5:00pm
Located in the heart of Richmond with convenient parking available.
Multiple transport options make visiting us simple.
Free customer parking available at the rear of our building. Enter via the laneway beside 245 Greenwood Avenue. Eight dedicated spaces plus accessible parking.
The 78 tram stops directly outside our door. Richmond Station is a 12-minute walk. Bus routes 246 and 251 stop within 200 metres.
Secure bike parking available inside our property. The Capital City Trail passes nearby, making cycle access convenient from most inner suburbs.
Quick answers about reaching us and visiting our facility.
We recommend booking ahead to ensure a staff member is available to show you around properly, but we welcome walk-ins when possible. Tours typically take 15-20 minutes.
We operate reduced hours on most public holidays (9am–3pm) to ensure boarded pets receive proper care. We're closed on Christmas Day and Good Friday only.
For overnight boarding emergencies, our night staff can be reached through the main email. For veterinary emergencies, we recommend the 24-hour Animal Emergency Centre on Bridge Road.
Book your appointment online or drop in to meet our team in person.
Book an Appointment