Your data protection rights under European regulation
Last Updated: January 2024
stormy-bamboo is committed to protecting the privacy and personal data of all individuals, including those located in the European Economic Area (EEA). This page outlines how we comply with the General Data Protection Regulation (GDPR) and explains your rights under this regulation.
The GDPR protections described in this document apply to individuals located in the European Economic Area (EEA), United Kingdom, and Switzerland who interact with our services or website. While we are based in Australia, we extend these protections to all EU/EEA residents.
stormy-bamboo acts as a "Data Controller" for the personal data we collect from you. This means we determine the purposes and means of processing your personal data and are responsible for ensuring compliance with data protection laws.
Under GDPR, we must have a valid legal basis to process your personal data. We rely on the following bases:
We process your data when necessary to fulfil our contractual obligations to you, such as providing pet care services you have booked.
We may process data based on our legitimate business interests, provided these do not override your fundamental rights. Examples include improving our services and preventing fraud.
For certain processing activities, such as marketing communications, we rely on your explicit consent. You may withdraw consent at any time.
We process data when required to comply with legal or regulatory obligations.
Under the GDPR, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you, along with information about how we process it.
You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
Also known as the "right to be forgotten," you may request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for its original purpose.
You may request that we limit how we use your data in certain situations, such as while we verify the accuracy of your data following a rectification request.
You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller.
You may object to processing of your personal data based on legitimate interests or for direct marketing purposes.
You have the right not to be subject to decisions based solely on automated processing that significantly affect you.
As an Australian business, when we receive data from individuals in the EEA, we implement appropriate safeguards to ensure your data receives an adequate level of protection. Australia has been recognised by the European Commission as providing adequate protection for personal data.
For GDPR-related enquiries, you may contact our designated privacy representative:
Email: [email protected]
Subject Line: GDPR Enquiry
To exercise any of your GDPR rights, please contact us using the details above. We will respond to your request within one month. If your request is complex or we receive many requests, we may extend this period by a further two months, but we will inform you of any extension.
We may ask you to verify your identity before processing your request. This helps us ensure that personal data is not disclosed to unauthorised persons.
If you are not satisfied with how we handle your personal data or respond to your requests, you have the right to lodge a complaint with a supervisory authority. For EEA residents, this would be the data protection authority in your country of residence.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, taking into account legal requirements and our legitimate business interests. Specific retention periods are outlined in our Privacy Policy.
We may update this GDPR information from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top indicates when this document was last revised.
For any questions about our GDPR compliance or your rights under this regulation, please contact:
stormy-bamboo
247 Greenwood Avenue
Richmond, VIC 3121
Australia
Email: [email protected]