Terms of Use

Last Updated: January 2024

Welcome to stormy-bamboo. These Terms of Use ("Terms") govern your access to and use of our website and services. By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. Definitions

In these Terms:

• "We", "us", "our" refers to stormy-bamboo.
• "You", "your" refers to the individual accessing our website or using our services.
• "Services" refers to all pet care services we offer, including grooming, boarding, training, daycare, and veterinary services.
• "Website" refers to stormy-bamboo.com and all associated pages.

2. Use of Website

2.1 Permitted Use

You may use our website for lawful purposes related to exploring and booking our pet care services. You agree not to:

• Use the website in any way that violates applicable laws or regulations
• Attempt to gain unauthorised access to any portion of the website
• Interfere with or disrupt the website or servers
• Transmit viruses or other harmful code
• Collect user information without consent
• Use automated systems to access the website without permission

2.2 Account Registration

Some features may require you to provide personal information. You agree to provide accurate, current, and complete information and to update it as necessary.

3. Services Terms

3.1 Bookings

All service bookings are subject to availability. A booking request does not guarantee an appointment until confirmed by our staff. We reserve the right to refuse service at our discretion.

3.2 Pricing

Prices displayed on our website are in Australian Dollars (AUD) and are subject to change without notice. The price at the time of booking confirmation applies to your service.

3.3 Cancellation Policy

We require at least 48 hours notice for cancellations. Late cancellations (less than 48 hours) may incur a fee of up to 50% of the service cost. No-shows may be charged the full service fee.

3.4 Pet Requirements

You must ensure your pet meets our requirements for services:

• Current vaccinations as specified for each service
• Free from contagious diseases or parasites
• Not exhibiting aggressive behaviour that poses a risk to staff or other animals

We reserve the right to refuse service if these requirements are not met.

4. Liability and Disclaimers

4.1 Service Liability

While we take every precaution to ensure the safety and wellbeing of pets in our care, we are not liable for:

• Pre-existing medical conditions or their complications
• Adverse reactions to standard grooming products
• Injuries resulting from your pet's own behaviour
• Illnesses contracted despite reasonable precautions

4.2 Website Disclaimer

The information on our website is provided "as is" without warranties of any kind. We do not guarantee that the website will be uninterrupted, secure, or error-free.

4.3 Limitation of Liability

To the maximum extent permitted by law, our total liability for any claim arising from these Terms or our services shall not exceed the amount you paid for the specific service giving rise to the claim.

5. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of stormy-bamboo or our content suppliers and is protected by Australian and international copyright laws.

You may not reproduce, distribute, modify, or create derivative works from our content without express written permission.

6. User Content

If you submit content to us (such as reviews or photos), you grant us a non-exclusive, royalty-free licence to use, reproduce, and display that content in connection with our services and marketing.

You represent that you own or have the necessary rights to submit such content and that it does not violate any third-party rights.

7. Privacy

Your use of our website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

8. Indemnification

You agree to indemnify and hold harmless stormy-bamboo, its officers, employees, and agents from any claims, damages, or expenses arising from:

• Your use of our website or services
• Your violation of these Terms
• Your violation of any rights of a third party
• Any harm caused by your pet to our staff, facilities, or other animals

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or practices of these external sites and encourage you to review their terms and privacy policies.

10. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website or services after changes are posted constitutes acceptance of the modified Terms.

11. Termination

We may terminate or suspend your access to our website and services at any time, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

12. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Victoria.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

14. Entire Agreement

These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and stormy-bamboo regarding your use of our website and services.

15. Contact Information

For questions about these Terms of Use, please contact us:

stormy-bamboo
247 Greenwood Avenue
Richmond, VIC 3121
Australia
Email: [email protected]