Privacy Policy

Last Updated: January 2024

stormy-bamboo ("we", "our", or "us") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our services or create an account
• Make a booking or appointment
• Subscribe to our newsletter
• Contact us with enquiries or feedback
• Participate in promotions or surveys

This information may include:

• Name and contact details (email address, postal address)
• Pet information (name, species, breed, age, health conditions)
• Payment information for service transactions
• Communication preferences

Automatically Collected Information

When you access our website, we may automatically collect certain information about your device and usage, including:

• IP address and browser type
• Operating system
• Pages viewed and links clicked
• Time and date of visits
• Referring website addresses

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our pet care services
• Processing bookings and transactions
• Communicating with you about appointments and services
• Sending promotional materials (with your consent)
• Improving our website and services
• Complying with legal obligations
• Protecting against fraudulent or illegal activity

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: We may share information with trusted third parties who assist us in operating our website and conducting our business, subject to confidentiality agreements.
• Veterinary Partners: With your consent, we may share pet health information with veterinary professionals for continuity of care.
• Legal Requirements: We may disclose information when required by law or to protect our rights, safety, or property.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Pet health records are retained for a minimum of seven years in accordance with veterinary record-keeping requirements.

Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. For more information, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

stormy-bamboo
247 Greenwood Avenue
Richmond, VIC 3121
Australia
Email: [email protected]